The Kreative Kiln - Provo
The Kreative Kiln in Provo offers a fun, hands-on pottery experience. Instructors like Katy and Emma are praised for being kind and helpful. While some customers have faced scheduling issues, others highlight the unique, enjoyable atmosphere.
Studio Atmosphere
["Disorganized", "Helpful", "Fun"]
- making pottery
- ghost experience
- Great pottery classes
- Welcoming environment
- Skilled instructors
- The business may not be open during scheduled appointment times, with multiple instances of locked doors and no staff present.
- Attempts to contact the business via phone and text have gone unanswered.
- There have been issues with customers not receiving refunds or communication after paying for services.
- There is a concern that the business may only be responsive to customers who intend to change negative reviews.
- One customer experienced a lack of communication and no-shows for a second scheduled appointment after an initial negative experience.
- The business may not be reliably open or staffed at the scheduled appointment times.
- Customers have reported being unable to reach the business for refunds or to reschedule appointments.
- There are concerns about the business's reliability and customer service, with one customer questioning if it's a scam.
Edit: I scheduled an appointment here at the Provo location with 3 other people. We show up at the location on time and no one is in the building. Despite the open sign being on—the door was locked and it was empty inside. We waited outside of the building for 30 minutes waiting for someone to unlock the doors and help us to our appointment—but nobody came. I have called countless times, and messaged through text but no one has gotten back to me. We paid in advanced and no one was even at the building and the doors were locked. This is unacceptable on behalf of the company, and customers should beware of paying and scheduling with them. The owner reached out to us and was kind and willing to make the situation right. We did end up getting a refund for our session. The owner also offered to give us our next session for free. Edit: After I reached out to the manager about a time to schedule another appointment I have not been able to get in contact with them for the last 3 weeks. It seems they only cared about having the google review changed.
I had an amazing experience here. It was so fun to learn a little bit about making pottery. The girl that helped us I believe her name was Katy she was so kind and helpful I would definitely go again!
We did the “ghost experience” where we shared a wheel and made something of our choice! It was so much fun and our instructor Emma was so helpful!!! It was our first time doing pottery together, and We will definitely be back!
Booked it for double date on Wednesday 4/30/25 at 5pm… the door was locked and nobody showed up as we waited for 30 minutes. We tried calling and leaving text message but no one answered either. Is this place a scam? Its been two days but no answers still! We want our refund back!! Terrible customer service and how they handle this business. The other couple went back around 7pm and still not open.
Frequently Asked Questions About The Kreative Kiln - Provo
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